Pacific B usiness R eview I nternational

A Refereed Monthly International Journal of Management Indexed With THOMSON REUTERS(ESCI)
ISSN: 0974-438X
Impact factor (SJIF): 6.56
Editorial Board

Prof. B. P. Sharma
(Editor in Chief)

Prof. Mahima Birla
(Additional Editor in Chief)

Dr. Khushbu Agarwal
(Editor)

Ms. Asha Galundia
(Circulation Manager)

Editorial Team

Dr. Devendra Shrimali

Dr. Dharmesh Motwani

Mr. Ramesh Modi

A Refereed Monthly International Journal of Management
January 2018

Name : Index
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Name : Analysis of Investment Behaviour of Individual Investors of Stock Market: A Study in Selected Districts of West Bengal
Author : Arup Kumar Sarkar, Dr. Tarak Nath Sahu
Abstract :
The study is an analysis of investment behaviour of individual investors of stock market to enquire whether there is any impact of three independent variables namely Demographic Factors, Awareness and Perceived Risk Attitude on only one dependent variable Investment Behaviour. The study has collected primary data from 400 randomly selected individual investors of stock market from various districts of West Bengal using a structured questionnaire on five point Likert scale. The study finds that the awareness levels of the individual investors are on moderate level and financial awareness is more than social learning. Perceived Risk Attitude is mainly guided by Affect rather than Cognition. The analysis indicate that Demographic Factors, Awareness and Perceived Risk Attitude significantly influence Investment Behaviour of individual investors of stock market. Keywords: Stock Market, Behavioural Finance, Demographic Factors, Awareness, Perceived Risk Attitude JEL classification: G1, G02
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Name : A Multiple Comparison of E-banking Quality Dimensions using Tukey's Post Hoc test : A Study on Selected Banks
Author : Deepjyoti Choudhury, Dibyojyoti Bhattacharjee,
Abstract :
The study attempts to investigate and compare the selected banks on Electronic Banking Quality attributes. Later the study prepares an index based on the performance of banks. A sample of 400 respondents were collected from the districts of Southern Assam, India based on post stratified random sampling. Descriptive statistics were used to measure the performance mean scores. For developing the overall performance index simple arithmetic calculations were conducted. Later to find out whether the means obtained are significantly different, one way ANOVA have been calculated and further investigation is done with the help of Tukey's Post Hoc Test. The results revealed that there is a significant difference of performances of the selected banks on different quality attributes. As a result indexing of the banks based on performance was possible. An overall performance index has been computed to find the overall position of the banks under study based on the quality dimensions .The index obtained is very helpful in identifying the position or overall status of E-banking service of a particular bank under study. From the mean scores obtained the banking organizations can identify and measure the difference in scores from the top position and differences of scores with its competitors. Keywords: E-banking, Performance, Index, Qualitative Dimensions, Post Hoc Test
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Name : Association among Occupational Stress factors and Performance at workplace among Agricultural Research Sector Employees at Hyderabad, India
Author : K.D.V. Prasad, Rajesh Vaidya, V Anil Kumar
Abstract :
This study reports the results on the association among occupational stress factors and employee performance at workplace using a survey of 756 employees of agricultural research sector in Hyderabad Metro, India. The seven independent occupational stress causing factors shift work, working hours, high on job demand, lack of job control, social support, job insecurity, lack of salary rewards and the dependent variable employee performance measured. The data collected using the structured self-reported and undisguised questionnaire on agricultural research sector employees working in and around Hyderabad Metro. Using the questionnaire data was collected on general characteristics, health related issues using dichotomous variables and job characteristics – that is occupational stress factors using statements measured on a 5-point likert type scale. The chisquare test and multivariate logistic regression analysis were applied to measure to observe if any statistically significant association among the seven occupational stress factors and employee performance. The reliability of the scale used for the study and internal consistencies of the study instrument were measured using the reliability statistic Cronbach’s alpha (C-Alpha). The overall C-Alpha value for the measured at Men 0.83 and for women 0.79 and for all eight factors the C-alpha values ranged from 0.67 to 0.83 for Men and from 0.64 to 0.86 for Women. The results suggested that there was a statistically significant association between occupational stress factors like working hours/week (51-60 hrs, OR=1.41, 95% CI 1.09-1.71, p<0.01; >60 hrs/week, OR=1.94, 95% CI 1.65-2.44, p<0.01), job insecurity (OR=3.42, 95% CI 2.86-6.83, p<0.01 and social support (OR=4.42, 95% CI, 2.76-6.74, p<0.01)) effecting the performance. There are no significant differences were observed on odd rations in adjusted model. Keywords: Performance, Occupational stress, Working hours, Shift work, Social support
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Name : A Study on Challenges Faced & the Support Received during Project Stage by Women Entrepreneurs
Author : Dr Shaila Srivastava
Abstract :
Purpose: The core objective of this study is to make an attempt to analyze the key problems and challenges faced by women entrepreneurs during project stage and the nature of support received in their demographic and professional background. Research methodology: The present study is exploratory and descriptive in nature. Pre-coded as well as open ended questionnaire were filled through email, post and personal visit to generate relevant information Sample women entrepreneurs were randomly picked from the MSMEs registration list. Study was limited to 131 women entrepreneurs of manufacturing and ancillary units located in Mumbai and urban suburb. Simple statistical tools i.e. percentage, frequency, mean and rank were used to analyze the data. Findings: The findings of the study indicate that very few women entrepreneurs had professional qualification and undergone formal trainings. Also most women were house-wives before induction in to the business and were lacking practical experience. The majority of women entrepreneurs have faced problem in financial area, fulfilment of regulatory requirements and technical matters including project report and received support from family including spouse. Originality/value: There are not many studies available on challenges faced during initial stage of business life cycle by women entrepreneurs. This study intends to fulfill that gap. Keywords: Women Entrepreneurs, Startup Problems, Project Planning
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Name : The Job Content of Post reform Growth in North Eastern Region of India
Author : Rabichandra Singh Elangbam
Abstract :
The economic reforms initiated in the early 90s were a watershed in Indian planning. Never before did we have such systemic and substantial reforms in our economic policies. The reforms were ranging and it was considered that it had covered the aspect of short term crisis management as well as the long term structural changes which can improve the efficiency and the productivity of an economy and also putting the economy to the sustainable path of growth with equity and social justice. After two decades of the reforms, this paper discuss the relevant changes in terms of employment content all over India as well as the north eastern states of India namely Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim and Tripura. Took the help of NSSO rounds from 1993-94 (50th round) to 2011-12 (68th round) and used the Shapeley decomposition method as well as employment elasticity to see the situation. It has been found that all India as well as NER has been largely jobless growth. It is the increase in output per worker across the country and NER states that have led to the growth in per capita income. The negative contributions of demographic factors imply burden of dependency on the workers. The contribution of growth in employment rate has been negligible. Keywords: Economic Growth, Jobless Growth, Shapeley Decomposition
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Name : An Entrepreneurship Development Initiative - A Project Designed, Developed and Executed for Indian Army Personnel
Author : Dr. Rajesh N. Pahurkar,Dr.(Capt.) C.M. Chitale, Dr. Surbhi Jain
Abstract :
The present study is a case of Social Entrepreneurship. This study was conducted in three phases spanning for almost one year time. The first phase was to understand the extent of entrepreneurial skills and abilities possessed by the differently-abled soldiers and the about to retire soldiers of the Indian Army and also to understand the areas in which the soldiers would like to start their enterprise. An extensive survey to understand the same was done. It was found through the research that the soldiers possessed several characteristics of an entrepreneur. They showed a keen interest in Entrepreneurship. Hence in the second phase of the research the researchers developed an Entrepreneurship Development (ED) capsule taking into view the interests of the soldiers. The course was conducted for two batches of retiring soldiers and one program was conducted for the differentlyabled soldiers who are inmates of the paraphegic house and those who were doing various courses at Queen Mary’s Technical Institute at Khadki, Pune during their study leave. In the third phase (Impact evaluation of ED training) the researchers tried to understand the practical applicability of the program by reverting back to the soldiers who had attended the programme. After interacting with the participants (Soldiers) it was found out that out of 67 retired soldiers whom the researchers were able to contact, 26 had engaged themselves in some entrepreneurial activity and for many the programme was an eye opener and kindled the spark of entrepreneurship in them Keywords –Entrepreneurship Development, Training, Impact.
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Name : Human Resource Development Mechanisms and Organizational Performance: Measuring a Causal Link
Author : Umer Shareef Sheikh
Abstract :
A good research base asserts that effective performance is more often driven by organizational environment, size, design, strong organizational cultures, good management practices, effective communication networks, and also by rules and regulation, procedures and pay scales. However, a very sparse and scant research is available that has investigated the effects of a particular system or process or set of mechanisms on the performance of an organization. This particular research is therefore, intended to study HRD in relation to performance. It is aimed at creating a measurable link between HRD systems and performance of an organization. The underlying consideration is that since human resources in any organization occupies a pivotal place and are considered as the primary source of competitive advantage, it becomes inevitably important from managerial as well as research point of view to judge the viability of existing HRD systems within organizations and the impact such systems have on overall performance. Two hundred and eighty five (285) employees working in ten selected district hospitals of Kashmir actively took part in research. The analysis of responses revealed positive influences of various HRD mechanisms on the overall performance of the organizations under study. Accordingly, it is concluded that any significant change in the existing structure of HRD in hospitals would respond significantly by way of performance Keywords: Human Resource Development, HRD mechanisms, Performance appraisal, training, employee welfare, organization development, feedback and counseling, organizational performance.
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Name : Consumer Switching from Traditional to Electronic Channel: A Literature Analysis
Author : Ajay Kumar
Abstract :
The trend of shopping in India are changing rapidly from brick-mortar model to modern click-model (online shopping). Online shopping refers to buying of goods or services form from the seller over the internet using a web browser. This study attempts to identify the motivation factors that highlighted from empirical researches regarding online shopping behaviour.The study also focuses on major factors that are responsible to consumers switching from traditional to electronic i.e. changing shopping behaviour towards online shopping from brick and mortar.This is conceptual study. Based on theoretical construct researcher providesthe managerial recommendation to understand the gap between traditional shopping and electronic shopping mode and to come up with compelling marketing strategies. Keywords: shopping behaviour, online shopping, traditional shopping, and motivation factor identification.
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Name : Effects of Demonetization on the Real Estate Sector
Author : Ajinkya Bhagwat, Sujaan Masani, Harshet Sharma, Geetha Iyer
Abstract :
On 8 November 2016, the Government of India announced he demonetisation of all 500 and 1,000 banknotes of the Mahatma Gandhi Series. This paper elucidates the impact of such a move on the availability of credit, spending and level of activity in the Real Estate sector of the country. Initially, we referred to diverse articles to understand and evaluate the short run and medium-term impacts that such a shock is expected to have on the economy. This was followed by first formulating a framework and then a hypothesis which listed the possible factors that could be most affected by the demonetization. A questionnaire was prepared and 50+ responses were recorded. A reliability test was conducted to ascertain the dependence on the data set. The responses were analyzed using factor analysis and regression. It was found that demonetization did not primarily have a significant effect on the real estate sector because existing slump in the sector spanning the last three years. Keywords: Demonetization, Real Estate Sector, India
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Name : Impact of New Product Announcements on Stock Prices (Evidence from the Indian Automobile Industry)
Author : Jagandeep Singh
Abstract :
New products are often seen as a sine qua non for fuelling future success of any organization. Designing, manufacturing and marketing new and innovative products has the potency to lend competitive advantage to a firm. The contribution of new products to the top-line as well as the bottom-line can be accurately gauged after they have been launched and are made available to the target market. At the outset however, the importance of the new product to the organization and the stakeholder’s sentiment can be captured in the stock price when the new product announcement is made. The present study analyzes the market reaction to new product announcements made in the Indian automobile industry. A total of 19 new product announcements made between 2010 and 2016 by 3 different automobile manufacturers in India have been examined in the study. The standard event study methodology has been used to examine whether cumulative abnormal returns accrue to the firm when new product launch announcements are made. The study findings suggest that market reaction to various new product announcements can be termed as a mixed bag so far as individual manufacturers are concerned. However, collectively the automobile manufacturing companies have benefitted on the announcement date and (-2, +2) event window. Keywords: New Product Announcements, New Product Launch, CAR, Cumulative Abnormal Returns, Event Study, Indian Automobile Sector
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Name : An Empirical Investigation of Service Quality Gaps in NBFCs using SERVQUAL Model
Author : Joby Joy,Jisha J.
Abstract :
Financial Institutions like Non-Banking Financial Companies (NBFCs) have a major role in the financial sector, in a booming economy like India. But in today's world, financial institutions have to look beyond the traditional mode of mere servicing to their customers. This research investigates how perceived service quality is important in analyzing gaps based on the SERVQUAL model. The research also highlights the major expectations of the customers in connection with the services provided by NBFCs. The research draws insights into the attributes of service quality which are important in providing satisfaction to customers and areas where significant gaps existed. The research identifies that empathy shown to the customers while addressing their needs coupled with procedural simplicity do play crucial roles and hence, these should be areas of vital concern for NBFCs to ensure customer satisfaction. The role of NBFCs is extremely significant to our economy, so are the services offered to its customers at par with their diverse financial needs and expectations, in order to foster economic development. Keywords: NBFCs, Customer Satisfaction, Servqual, Gap Analysis
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Name : Anchoring Bias a Criterion for Explain Profitability of 52-Weeks High and Momentum Strategies
Author : Mohammad hesam Jahanmiri, Fraydoon Rahnama Roodposhti, Hashem Nikoomaram
Abstract :
The aim of this study is to investigate the anchoring bias as a criterion to explain stock returns by a behavioral approach at uncertainty situation for 52-high week strategy to the companies listed on the Tehran Stock Exchange. The information uncertainty criteria include the book value to market value (BV / MV), company age (Age), the size of the entity (MV), lowest price to the highest price of the stock ratio (LHR), the standard deviation of stock returns (STD) and the standard deviation of operating cash flow (CFVOLA). To investigate this issue a main hypothesis and four sub-hypotheses developed for this purpose and data of 99 companies of Tehran Stock Exchange was analyzed for the period 2007 to 2014. Results show that for all the variables except for STD (standard deviation of stock returns), by increasing the degree of information uncertainty, stock returns trend increases for winning portfolios. Keywords: 52- high week, Stock Returns, Anchoring bias, Behavioral Finance.
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Name : Bank Specific and Macro Determinants Influencing Non Performing Assets in Indian Public Sector Banks
Author : Manvir Kaur, Rohit Kumar
Abstract :
The objective of the paper was to study the theoretical framework of NPAs and also study the impact of NPAs on bank specific variables on NPAs. The sample consists of 10 banks from the public sector banks on the basis of size and sample has been decided by applying quartile deviation The period of the study covers from 2001-02 to 2013-14. Data has been analysed with the help of panel data. Secondary data has been used and gathered from the various reports of RBI. The study found that Bank specific determinants and macro determinant influence the level of gross non-performing assets of public sector banks. Keywords: NPAs, Return on Assets, Return on Equity, Credit Deposit Ratio, WALR, NDS
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Name : A Case on - Delicious Catering Services
Author : Dr. Manisha Singhai, Dr. Raksha Thakur, Dr. Kalpana Agrawal, Dr. Raksha Chauhan, Dr. Manjari Soni
Abstract :
This case is about a very young entrepreneur, Gaurav Singh, 25 years of age. Gaurav was a management Graduate who always had entrepreneurial orientation and an intense urge towards business and growth in life. He started showing his entrepreneurial talent when he was in class tenth. He started his career as a distributor for 'Ayurvedic Life' by taking a franchisee in his first year of graduation in 2011 based at Indore, Madhya Pradesh, India. In due course of time he became the manager of Manmeet Garden in 2013. In 2015, he took up the contract of canteen in the institute where he was doing his post graduation. Gaurav had also planned a mobile restaurant on truck targeting students mainly at two prime locations of the city with a catchy name, “Smart Restaurant” and a menu as per preference of majority of youth in Indore city. Apart from this he also had big expansion plans for near future. This case is focusing on entrepreneurial talent of Gaurav and challenges being faced by him in establishing his business and expansion plans so as to provide a practical exposure to the students about entrepreneurship and its challenges. The name of the organizations and their officials has been disguised so as to avoid any conflict.
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Name : Editorial
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