Purpose: Everyone from managers, retention agents to HR need to get a handle on employee loyalty and satisfaction – how engaged is the workforce to the organization and are workers really contented with the way of things for gauging their choice to stay with the company. Measurement of employee satisfaction and their commitment towards their organization are the main aspects of Human Resource Management. Companies have to make sure that employee satisfaction is high among the workers, which is a precondition for increasing productivity, responsiveness, quality and overall customer service. The litmus test can be conducted to study absenteeism, turnover and average length of service. If turnover is on the rise, loyalty levels are low and vice versa. Comparing them to industry averages gives good idea of attrition probabilities. Staff attendance, compliance with policies and confidence in leadership are other indirect indicators of adherence while excessive theft and disruption spell obvious lack of commitment.
Design/Methodology/Approach: Descriptive research has been applied, describes data and characteristics about the population or phenomenon being studied. The researchers have used primary data through self-constructed structured Questionnaire and as far as the secondary data is concerned that was obtained from web sites, journals etc.Structured questionnaire was constructed to interview the employees of various Educational Institutions on 23 different parameters on Likert's five point scale, which was later reduced to 5 factors by using the statistical technique of factor analysis. Findings:It is found that the employees working in the Educational Institutions are satisfied in terms of Authority and work culture, Relationship with Peers, Salary and Career Advancement, Involvement and Training and Rotation of job.
Research Limitations/Implications: The study focuses on general problems faced by employees in the Educational institution. There might be certain more variables as one employee is satisfied on particular aspect but another may not on the same aspect.

In the modern business and non-business organizations more than ever in the 21 century, the service organizations' decisive goals and objectives are to gratify their customers and to get appropriate profit for which they primarily focus on offering excel services and making incessant improvements in the area by carrying out an evaluation for their service delivery in ongoing bases. The main purpose of this study was to empirically examine the modified SERVPERF dimensions or model that affect service quality in Ethiopian postal service enterprise (EPS) and its impact on the customer satisfaction on the services of EPS. Recovery, reliability, tangibility, assurance, responsiveness and empathy have been the dominant influences evaluated in bringing customer satisfaction where the organization may invest more on these dominant dimensions. Researcher has initiated the importance to develop appropriate programs and provide on-going training on the various attributes of responsiveness to strengthen employees' ability to improve customer service. An empirical study on the issue with an intensive research through directional hypothesis portrays the glimpse of the customers' attitude on postal services and explores the opportunities of the further research on a comparative study between main office service quality and satisfaction with other branches in the country.

In this e generation era, changes in customer lifestyles, technological advancements, increases in customer income and education, and world-wide rapid financial development are major reasons for rapid growth of e-commerce. The use of the Internet as a shopping or purchasing vehicle has been growing at an impressive rate throughout the last decade. The ability to measure different dimensions of online shopping would take Indian e-tailers to a great height in maximizing both customer satisfaction and profits. The present study identifies the factors of perceived risk in online shopping in Indore city.
The study is broadly based on primary data collected from a sample of 410 respondents from Indore. Exploratory Factor Analysis revealed five factors of perceived risk in online buying. This study would be a help to those currently offering/aspiring to offer their products, including goods and services, through online channel to consumers in Indore city. Through this study, the e –tailers and policy makers can ensure designing and enforcement of marketing and electronic tools that may help the consumers in Indore city to overcome their perceived risk in online shopping. This include assuring delivery of ensured goods and services, making available an easy goods return process, minimizing monetary threats and developing a well secured framework of e-commerce technology for online buying in Indore. With all these being adhered to, development of a safe and stable future of online buying in Indore may be assured.