It is an attempt to understand the role of quality improvement process in hospitality industry and effectiveness in making it sustainable business enterprise. It is a survey of the presently adopted quality management tools which are making the hotels operations better focused and reliable and meet the customer expectations. Descriptive research design is used to know the parameters of service quality management in hospitality industry. Exploratory research design is undertaken to dig out the service quality management practices and its effectiveness. Data analysis is done and presented; hypothesis is tested against the collected data. Since the industry continuously tries to improve upon their services to meet the levels of customer satisfaction; Study presents tools for continuous improvement process and how it benefits all the stake holders. It can be inferred from the study that the hotel implement continuous improvement process and quality management tools to remain competitive in the market. The study involves hotels of highly competitive market with limited number of respondents. This limits the study to hotel industry and has scope of including other hospitality service providers as well. Keywords: Customer Satisfaction, Perception, Performance Measurement, Continuous Improvement Process.

Employee retention becomes a major aspect to be concentrated by a company to retain skilled workforce or say high net worth individuals. Acompany goes through various ways to retain their skilled workforce. Though, international companies that regularly send employees on global assignments are squandering millions of dollars a year. This is one of the villains of workforce attrition. Importantly, there is a need to focus on repatriation management. Repatriation generally refers to the termination of the overseas assignment and coming back to the home country or to the country where the Headquarter is located or to the home subsidiary from where he/she was expatriated. The purpose of this article is to highlight the relevance of repatriation management in retaining Human Resources (HR). General happenings take place on repatriation are discussed with attempt of some coping strategies. Management of repatriation requires action in four steps: before-expatriation, during expatriation, on repatriation and retention. This article covers the repatriation management process with fourfold structure of repatriation event. Keywords: Repatriation, Expatriate, Management, Acculturation, Process

Effective communication means that you act in ways suitable to the norms and expectations of the context, receiver and situation in which you nd yourself. Effective communication means you are able to achieve the most desirable objectives or outcomes in the context. The objective of this study is to examine the role of effective communication to motivate employees and also study impact of effective communication of the managers over the teambuilding and better work performance. The sample size of this study consists of 527 managers of various public and private sector organizations at Lucknow in India. Both men and women managers belonging to different levels Organization the hierarchy are asked to give their answers. The Respondents were asked to give their opinion on the role of effective communication in motivating the employee and how much does this motivation influence over their work performance. The results show that effective communication is one of factor for motivation but employee motivation demands for high salary, recognitions, job security, responsibility good interpersonal relationship, personal growth and many more. Motivation is required better performance but study shows a mild correlation is found between motivation and performance. Thus we can say that for better performance besides motivation one need's to be competent, skilled and properly equipped with required resources Keywords: Effective Communication Skill, Conflict Management, Team Building, Motivation

The growth of Internet usage has provided the new way of marketing and distribution of the goods and services. Internet has save the time and become a convenience medium for the users because with few clicks the users can purchase the product of their choice. Therefore, a need has created to understand how the internet users perceive online shopping. The purpose of this study is to examine the factors that influence the Internet users' perception towards e-shopping. Mainly, the primary data were collected for the study. The findings of the study are useful for developing strategies related to the products or services generally used by internet users. The study is also helpful for researchers who further want to investigate the impact of different independent variables on e-shopping. Keywords: Internet, E-shopping, E-commerce.

Women Entrepreneurs may be defined as the women or a group of women who initiate, organize and operate a business enterprise. The Government of India has defined women entrepreneurs as ―''an enterprise owned and controlled by women having a minimum financial interest of 51 per cent of the capital and giving at least 51 per cent of the employment generated in the enterprise to women”. A sense towards independent decision-making on their life and career is the motivational factor behind this urge. The glass ceilings are shattered and women are found indulged in every line of business. The entry of women into business in India is traced out as an extension of their kitchen activities, mainly 3P's, Pickle, Powder and Pappad. But with the spread of education and passage of time women started shifting from 3P's to modern 3E's i.e., Energy, Electronics and Engineering. Skill, knowledge and adaptability in business are the main reasons for women to emerge into business ventures. The challenges and opportunities provided to the women of digital era are growing rapidly that the job seekers are turning into job creators. Women entrepreneurship must be moulded properly with entrepreneurial traits and skills to meet the changes in trends, challenges global markets and also be competent enough to sustain and strive for excellence in the entrepreneurial arena. If every citizen works with such an attitude towards respecting the important position occupied by women in society and understanding their vital role in the modern business field too, then very soon we can pre-estimate our chances of out beating our own conservative and rigid thought process which is the biggest barrier in our country's development process. Keywords: Women Entrepreneurs, India, Commercial Banks, Development

Intangible have come to play an important role in the process of value creation especially in knowledge intensive firms. Intellectual capital (IC) and corporate financial performance also is seen to be associated. The nature and amount of IC disclosure is found to be low in many emerging economies including India. The reason is normally attributed to no regulatory compulsion to measure & disclose IC and also general lack of awareness among the firms about the tools to measure and report IC, the financial returns associated with it and skills required to manage and create knowledge within the firm. This article attempts to provide an overview of the concept of IC, the need for IC disclosure, and the various methods that the firm can adopt to disclose intellectual capital to its external stakeholders and also come up with strong suggestion for knowledge intensive firms in India to start the process of IC disclosure. Keywords: Intellectual capital, Financial performance, Theories etc.

In recent years there has been a splurge in M&A activities in hope of gaining integration synergies and surviving competition better.This paper is an attempt to study the impact of mergers and acquisitions on the share holder's wealth.This study focusses majorly on 5 major mergers that have taken place during the period 2011- 2012 . An empirical study is conducted to examine pre and post merger stock performance of the aforesaid companies.We have used event study analysis as a major tool to do a competitive study of the mergers. Apart from the stock market reaction to merger news this paper even deals with the synergies that the merging companies have achieved post integration. Keywords: Mergers, Acquisitions , Event study analysis, Synergy, Valuation

This study deals with creating an early warning signal system for the economic crisis using various macroeconomic indicators and their threshold values. Starting with seventeen economic variables, it shorlisted few variables that are informative for signaling crisis in USA, India and European Union. The study considered 6 major crises that occurred during the period 1991 to 2011. The threshold levels of change for each of the informative indicators are calculated by KLR signaling approach and a Probit Model is applied to study the significant informative variables and their threshold levels. The results of probit regression states that out of 17 indicators five variables were significant for USA, 4 for India and 2 for European union. One of the major findings of probit model is the goods exports is only a common significant variable which is able to define crisis for all the three sample economies. Also the wholesale price index works for both the USAand India in defining the crisis and inflation (consumer prices) works common for USA and European Union in explaining crisis. Also, it is very important to note that broad money growth, one of the significant indicators of India is providing signals in 2011(calculation part) which shows that there can be a crisis event in 2013.This study contributes in creating useful information for economic policy makers for predicting economic crisis and for taking suitable policy measures to lessen the impact of economic crisis on an economy. Keywords: Economic Crisis, Early Warning, Economy Etc.

In the last one century, one of the most destructive and devastating economic and financial crisis that world has witnessed is perhaps the current international economic turbulences. These turbulences are likely to produce more devastating effects than ever before. The overall international economic system, almost all individual nations and especially the vulnerable transition economies of the Asia have been affected. This global economic crisis has not only been severe for large enterprises, but also for small and Medium sized enterprises (SME's) which are the most important components of economic development for countries like India. The aim of this research paper is to examine the impact of global economic crisis on SME's of Rajkot District. In order to analyze the impact, a random sample of 100 small and medium sized enterprises was taken. The paper is structured into Five sections. The first section describes how the current international economic turbulences had emerged. The second section discusses the aspects like importance of SME across the world, classical definition of SME from European and Indian perspective and contribution of SME in Indian Economy. The third section of the paper highlights the foreign trade performance of India from 2007 to 2012. Besides this, it also reveals the objectives of the current study as well as the previous studies undertaken which were parallel to the current study. The fourth section discusses how the research has been undertaken. Finally the last and fifth section narrates the findings of the paper, limitations of the study, Policy recommendations and concluding remarks. Keywords: Rajkot SME's, Economic Crisis Rajkot SME's

The beverages sector in India has undergone significant transformation in the past 10 years. The carbonated and non carbonated drinks industry in India is to grow near about 45 per cent annually and would triple or four times in size by 2014. Customer preferences are more complex and even more important for retailers today than in past. The objectives of this study to identify the factors affect on consumer preference towards carbonated and non carbonated drinks with respect to gender wise. This intercept survey was conducted to study of consumer preferences towards soft drinks in Indore cite. The sample included 150 active mall shoppers. The consumer preferences were identified by a structure questionnaire and captured in 6 factors of preferences. These sales promotion mix factors Satisfaction of mental thirst, Price and availability through ambassador promotion, Relaxation and refreshment on celebration, Brand Positioning, Reliability and cleanness and Taste .The study will help the retailers and manufacturers of soft drinks to understand the underlying consumer preferences factors and which factor mostly like by the customers of Indore city and help them to craft their marketing strategies. Profiling customers by their choice of preferences provide more meaningful ways to identify and understand various customer segments and marketing strategies. Keywords: Consumer Preference, Soft Drink, Carbonated Drink, Non Carbonated Drinks

The main feature of any financial instruments is stochastic nature of its returns. The spread of outcome of return from the asset is called volatility which influences numerous financial decisions. The main goal of estimating the volatility is to assess the market risk. Volatility is one of the key parameters for pricing financial derivatives. Estimation of volatility helps in risk management and it also helps in efficient management of portfolios. In the present study, asymmetric nature of volatility is modeled by applying two popularly used asymmetric GARCH models i.e., GJR-GARH model and PGARCH model. BSE-Sensex is used as a proxy for Indian stock market and period of study is from 1st july, 1997 to 30th march,2013. Results of Augmented Dickey Fuller test reveals that the natural logarithmic values of Sensex returns and S&P 500 returns are stationary at their level form. Results of analysis with selected asymmetric GARCH models reveals the presence of leverage effect in Indian stock market and it also confirms the effect of periodic cycles on the conditional volatility in the market. In order to test whether the selected asymmetric GARCH models adequately captured the persistence in volatility and to test whether residuals from the selected models are free from ARCH effect, ARCH LM test is conducted. Results of ARCHLM test concludes that there is no ARCH effect left in residuals obtained from both GJR-GARCH Model and PGARCH Model estimations. Keywords: Asymmetric volatility, Leverage effect, Indian stock market, GJR-GARCH Model , PGARCH Model, Conditional volatility. JELClassification: C13, C52, C53, C58, G10, G17