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Editorial Board A Refereed Monthly International Journal of Management
Prof. B. P. Sharma
(Editor in Chief)
Prof. Mahima Birla
(Editor)
Prof. Harshita Shrimali
(Consultative Editor)
Dr. Khushbu Agarwal
(Additional Editor)
Ms. Asha Galundia
(Circulation Manager)

 Editorial Team

Dr. Devendra Shrimali
Dr. Dharmesh Motwani
Mr. Jinendra Vyas
 
                                              
March 2015

 Name : Editorial
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 Name : An Empirical Study on Factors Affecting Satisfaction of Employees and Their Impact on The Organisation with Special Reference to Education Sector
 Author : Dr. Manish Madan ,Dr. Nidhi Gupta
 Abstract :
Purpose: Everyone from managers, retention agents to HR need to get a handle on employee loyalty and satisfaction – how engaged is the workforce to the organization and are workers really contented with the way of things for gauging their choice to stay with the company. Measurement of employee satisfaction and their commitment towards their organization are the main aspects of Human Resource Management. Companies have to make sure that employee satisfaction is high among the workers, which is a precondition for increasing productivity, responsiveness, quality and overall customer service. The litmus test can be conducted to study absenteeism, turnover and average length of service. If turnover is on the rise, loyalty levels are low and vice versa. Comparing them to industry averages gives good idea of attrition probabilities. Staff attendance, compliance with policies and confidence in leadership are other indirect indicators of adherence while excessive theft and disruption spell obvious lack of commitment.
Design/Methodology/Approach: Descriptive research has been applied, describes data and characteristics about the population or phenomenon being studied. The researchers have used primary data through self-constructed structured Questionnaire and as far as the secondary data is concerned that was obtained from web sites, journals etc.Structured questionnaire was constructed to interview the employees of various Educational Institutions on 23 different parameters on Likert's five point scale, which was later reduced to 5 factors by using the statistical technique of factor analysis. Findings:It is found that the employees working in the Educational Institutions are satisfied in terms of Authority and work culture, Relationship with Peers, Salary and Career Advancement, Involvement and Training and Rotation of job.
Research Limitations/Implications: The study focuses on general problems faced by employees in the Educational institution. There might be certain more variables as one employee is satisfied on particular aspect but another may not on the same aspect.
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 Name : The Impact of Service Performance Dimensions Modified by Postal Service Enterprise on The Customers in Addis Ababa, Ethiopia
 Authorhor : Hailu Demissie Habtie
 Abstract :
In the modern business and non-business organizations more than ever in the 21 century, the service organizations' decisive goals and objectives are to gratify their customers and to get appropriate profit for which they primarily focus on offering excel services and making incessant improvements in the area by carrying out an evaluation for their service delivery in ongoing bases. The main purpose of this study was to empirically examine the modified SERVPERF dimensions or model that affect service quality in Ethiopian postal service enterprise (EPS) and its impact on the customer satisfaction on the services of EPS. Recovery, reliability, tangibility, assurance, responsiveness and empathy have been the dominant influences evaluated in bringing customer satisfaction where the organization may invest more on these dominant dimensions. Researcher has initiated the importance to develop appropriate programs and provide on-going training on the various attributes of responsiveness to strengthen employees' ability to improve customer service. An empirical study on the issue with an intensive research through directional hypothesis portrays the glimpse of the customers' attitude on postal services and explores the opportunities of the further research on a comparative study between main office service quality and satisfaction with other branches in the country.
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 Name : Perceived Risk and Online shopping -A Factor Analysis Approach
 Author : Prof. Shraddha Sharma ,Dr. Manish Sitlani
 Abstract :
In this e generation era, changes in customer lifestyles, technological advancements, increases in customer income and education, and world-wide rapid financial development are major reasons for rapid growth of e-commerce. The use of the Internet as a shopping or purchasing vehicle has been growing at an impressive rate throughout the last decade. The ability to measure different dimensions of online shopping would take Indian e-tailers to a great height in maximizing both customer satisfaction and profits. The present study identifies the factors of perceived risk in online shopping in Indore city.
The study is broadly based on primary data collected from a sample of 410 respondents from Indore. Exploratory Factor Analysis revealed five factors of perceived risk in online buying. This study would be a help to those currently offering/aspiring to offer their products, including goods and services, through online channel to consumers in Indore city. Through this study, the e –tailers and policy makers can ensure designing and enforcement of marketing and electronic tools that may help the consumers in Indore city to overcome their perceived risk in online shopping. This include assuring delivery of ensured goods and services, making available an easy goods return process, minimizing monetary threats and developing a well secured framework of e-commerce technology for online buying in Indore. With all these being adhered to, development of a safe and stable future of online buying in Indore may be assured.
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 Name : Empirical Study of Managerial effectiveness in Service Sector
 Author : Dr. Renu
 Abstract :
This study contributes to understand the managerial effectiveness perception of executives in selected service centers of Punjab by assessing and validating the related constructs that have been developed and standardized. Employing a standardized scale, a diverse sample was collected from executives of service centers of UT, and a total of 100 responses was collected and evaluated using principal component analysis to provide a clearer picture of the construct of managerial effectiveness perception of Indian managers at different levels of hierarchy. The results of the study provide a comprehensive and fresh in-depth view of managerial effectiveness in selected Indian organizations as the results of the present study are somewhat different from those gained with the original scale. An important finding of the study is reassembling of the variables / items of the original scale with the significant value and correlation pattern for perception of managerial effectiveness. These observations ensure for human resource management (HRM) policy and practices in contemporary Indian service organizations.
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 Name : A Study on Talent Retention Practices: Fostering Employee Retention
 Author : Dr. Yogita Mandhanya
 Abstract :
How to retain employees is one of the biggest problem that plague companies in the competitive marketplace. Not too long ago, companies accepted the "revolving door policy" as part of doing business and were quick to fill a vacant job with another eager candidate. Nowadays, businesses often find that they spend considerable time, effort, and money to train an employee only to have them develop into a valuable commodity and leave the company for greener pastures. Fast moving markets require fast-moving organizations that are continually refreshed with new talent. But no one likes to see talent leave; when a good employee walks, the business takes a hit. The solution is attractive, effective, compatible talent retention practices. The study was conducted primarily to evaluate the current human resource retention practices of companies in automobile sector. The research identified the core elements of human resource practices, which strongly influence the decision of employees to retain in the organization. The results indicate recruitment and selection, training and development, compensation packages, working environment, recognition and rewards and leadership are significantly related with employee retention policies practiced by the organization.
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 Name : Talent Management Practices and Employee Satisfaction: A Study of Selected Cement Industries of Rajasthan
 Author : Satish Chandra Agarwal ,Prof. Dr. Rajeev Jain
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 Name : Effect of Foreign Exchange Rate on ADR Returns: An Indian Evidence
 Author : Dr. Vinod K. Bhatnagar ,Javed Khan
 Abstract :
Indian companies can raise foreign currency resources abroad through the issue of ADRs/GDRs, in accordance with the Scheme for issue of Foreign Currency Convertible Bonds and Ordinary Shares. This research aims to analyze the effect of Foreign Exchange Rate on ADRs monthly return for the period 2004-05 to 2013-14. The Augmented Dickey-Fuller (ADF) technique was used for testing stationarity. The study was causal in nature and secondary data was used. Population was ADRs listed in Asian Countries. Sample size was ADRs of top 10 Indian companies. Convenience sampling method was used. The period of the study was based on 10 years data from 2004-05 to 2013- 14. Data have been collected from www.StocksAbroad.com and www.oanda.com. We found that the p-value for both ADR returns and FOREX returns is significant at p value 0.000 and shows that the datasets were significant at 5% level of significance. Hence all the series were stationary. Our study revealed that Forex Returns has significant relation on ADR Return while ADR Returns were not Granger Cause on Forex Return.
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 Name : Investment in Gold and Stock Market: An Analytical Comparison
 Author : Prof. Anil Kothari ,Deepti Gulati
 Abstract :
Gold is respected throughout the world for its value and rich history; people have continued to hold gold considering it as a good avenue for investment. Stock market investment is considered as one of the best long-term investment. This paper provides empirical evidence on the relationship between the prices of gold and stock market index of India and also makes an attempt to compare investment in Gold and Stock market. The data consists of gold prices and SENSEX index from 1979 to 2013. Over the period examined, high degree of positive correlation is found between both the variables and Granger causality test find evidence of unidirectional causality from SENSEX to Gold Prices. Investment comparison results indicate that investment in gold is inferior to buy and hold strategy in the stock market over long run.
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 Name : Human Resource Disclosure Practices in Indian Commercial Banks
 Author : Pushpa Yadav ,Priyanka Gite
 Abstract :
Human Resource holds strategic position in the present era. The experience, knowledge and skills possessed by the employees are the real capital, especially for the knowledge based industry indeed banking industry. It is the main determinant for the productivity, profitability and sustainability, and forms basis for decision making to the investors all over the world. Disclosure of such an important element of the organization is important for information asymmetry. Considering the importance of Banking Industry in Indian economy and the importance of HR and HR Disclosure in this sector, the research paper aims to study present position of HR Disclosure Practices prevailing in Indian Banking Sector, and comparison of HR Disclosure Practices of Public, Private and Foreign Commercial Banks in India. It comprises study of 11 prominent commercial banks of India.
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 Name : Efficiency of Life insurance Companies Operating in Punjab
 Author : Dr Sumninder Kaur Bawa ,Nidhi Bhagat
 Abstract :
The issue of efficiency is the key concern in the insurance sector. Efficiency helps to identify the inefficient and efficient insurers in the market to improve competition, profitability and confidence of the policyholders and the way to improve the efficiency of the life insurer. The present study is an attempt to determine the efficiency of life insurance companies and also to give the overview of life insurance business. Most of the studies have been done at India level and no study could be found that determines the efficiency at the state level. So, in this study an effort has been made to get an insight into the level of efficiency, at which the life insurance companies are operating, with special reference to the Punjab State. The sample for the study includes all the 13 life insurance companies registered till the year 2003. Data pertaining to seven financial years i.e. from 2006-07 to 2012-13 has been taken for the analysis. With the help of Data envelopment analysis, a non parametric technique, technical efficiency of life insurance companies has been determined. Results of the study found that LIC is found to be efficient in all the years, similarly in case of private life insurance companies Aviva and SBI were found to be efficient in the first four years of the study period. In Punjab, the life insurance business is operating at an average technical efficiency of 55.0 %, pure technical efficiency 67.9 %, scale efficiency of 80.5 %.
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 Name : Cluster Development in Small and Medium Enterprises: Key to Success Globally
 Author : Dr. Ruchi Jain ,Archana Sharma
 Abstract :
Small and Medium Size Enterprises have played a pivotal role in boosting the Economic performance of any country. Indian SMEs are serving as backbone for industrial economy. Despite of high growth rates Indian SMEs lack behind globally due to various challenges faced such as lack of Financing, Technological Advancements, Skill Development etc. Cluster Management is one of the strategy which has been world wide accepted in improving the functional performance of SME sector.
Clustering offers immense benefits to SMEs organizations as it improves and strengthens the working efficiency by reducing the financial burden at the same time.
The paper aim's to study the Role of Clustering in SMEs by examining some recent examples of successful Industries operating globally. The paper also explores different ways of Clustering in SMEs as well as the competitive advantages provided by clustering in various sectors to the Indian SMEs so as to improve its performance on global platform.
The results of the study suggest that cluster based approach will not only provide solutions to various problems faced by SMEs but also increase the contributions made by SMEs in the overall economic development of the country.
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 Name : Corporate Social Responsibility in India: Revisiting Carroll's Pyramid and The Road Ahead
 Author : Ritika Mahajan
 Abstract :
Section 135 of the recently implemented Indian Companies Act, 2013 made Corporate Social Responsibility (CSR) mandatory for a certain category of companies in India but a debate on pros and cons of mandatory CSR is still going on. Significant issues in this debate are definition, scope and legitimacy of CSR. The existing definitions of CSR in the literature are congruent to a large extent but there is no universally acceptable definition. This paper attempts to present a conceptual view of CSR in India by tracing its evolution and examining different responsibilities, economic, legal, ethical and philanthropic associated with it, as proposed by Carroll (1991). The paper builds up arguments based on literature, supported by observation and experience of the author and culminates by interpreting CSR as “the commitment of business to abide by law and to operate in an ethical manner when it has the opportunity to do otherwise, with identification and exploitation of business opportunities which generate mutual benefits for business and society.” The paper further proposes three pillars of CSR for a sustainable business and society
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 Name : corporate snapshot
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 Name : Economic Update
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 Name : Stats Window
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